Customer Support Officer

Job Description Customer Support Officer

Do you get energy from contributing to the growth of a company at the 'back end' and do you want to be part of a dynamic company with young professionals? Are you the kind of person who always goes the extra mile so that your colleagues can get on with their job? We are looking for a Customer Support Officer for this great client, an international company in Promotional Products and Gifts. In this role, you and the team can provide the best support and service to customers (external and internal). If you also have some experience in the logistics field, then that is certainly an interesting added value for this position, but also the drive to learn is fantastic. If you live in the Rotterdam area and would like to know more, check the further details of this new position!

Tasks and responsibilities of the Customer Support Officer:

  • Proactively following up, supporting, and supervising sales orders and striving to provide the highest possible service to customers
  • Placing orders, monitoring and taking care of the entire administrative, financial, and logistics handling
  • You maintain close contact with the account team so that you are always aware of all agreements made with customers
  • You play a nice pivotal role in this position where on the one hand you are in close contact with the customer, but on the other hand, you also maintain contact with the suppliers to ensure that all agreements are fulfilled and followed on both sides
  • Monitor, follow up, and adjust suppliers' planned delivery dates as necessary
  • Providing transport documents for delivery to customers and ensuring the preparation of (international) shipments
  • Assisting the finance department to ensure that billing and credit control runs smoothly

In this role, you report to the Operations Manager

Company Profile

This company has been leading for 30 years in helping brands distinguish themselves and surprise them with promotional products, premiums, merchandise, and business gifts. Whether you want to boost your sales, activate your brand, or offer important relations or employees a personalized gift, they are your creative sparring partner and know how to link appropriate products to your project. Their creative marketing heroes will help clients with a tailor-made proposal. They take your brand seriously. With promotional items, premiums, merchandise, and business gifts, it gets the attention it deserves. They combine their endless creativity and years of experience to create surprising and distinctive concepts. This way, they find the right promotional items that strengthen the client's brand. This company is part of a group with several brands and has opened offices in several European countries. From concept to logistics handling, they offer a total solution from start to finish.

Job Criteria Customer Support Officer

  • You have at least completed a Secondary vocational education, preferably in a commercial direction
  • About 2 years of experience in a similar environment is a big plus but not a must, this position can just as easily be interesting for a school leaver with potential, as well as for someone with more experience but who is ready for a nice new working environment!
  • You feel like a fish in water when you are the connector between both the external customer and the internal customer (sales team)
  • You get energy from working with customers and you have a real doer's mentality
  • In addition, you have excellent communication skills, you are analytically strong, you can set priorities independently and you are naturally well-organized
  • When it's busy, you keep a cool head and stand firm
  • Since you will work with both Dutch and German clients, it is important that you can at least use the Dutch and English language for business purposes, German language is a pre.


South Holland

Publication date


Contact person

Susan Scheffer

Susan Scheffer
Susan Scheffer
Phone +31 (06) 3701 1739
Je bekijkt de volgende vacature:
Customer Support Officer