Floor Manager High-end


Job Description Floor Manager High-end

As a Floor Manager in this luxury Fashion store in Amsterdam you will be the ambassador of a legendary High-end brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and always show the best performance on the floor and coach your team to the highest level. Are you seriously passionate about Trends & Fashion, bringing and adapting ideas to gain better results, as well as coaching and developing your team? Are you a person with a lot of humour, and do you like to inspire others but also learn from your colleagues? This could actually be a great opportunity for you!

Tasks and responsibillities of the Floor Manager:

  • Ensure your team delivers the best performance to every Client
  • Set individual and team goals; proactively assess and manage performance against expectations, where focus is on KPI's but always put the client's needs first
  • Identify, recruit and develop talents, secure succession plans in collaboration with the Store Director
  • Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
  • Support the team in building long term Client relationship, leveraging the different clienteling tools
  • A Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
  • Communicate and inspire the team on corporate strategy and relevant business information
  • Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

In this role you work together with the Store operations manager and the Store Director

Job Criteria Floor Manager High-end

  • You are used to work with targets and KPI's and you have relevant experience in Fashion
  • You love to work in a highly fashionable environment and you are always spot on trends
  • You love coaching and training your teams
  • You can stay calm in very busy moments and keep the overview
  • You know how to make and implement action plans
  • You have great communications skills
  • You are a great connector and people like to work with you
  • You are ambitious, bold and solution orientated
  • You have an analytically strong focus
  • You love to work in the city of Amsterdam and you migh be ambitious to work in Paris in the future:-)


North Holland

Contact person

van Beest

Ellen van Beest
Ellen van Beest
Phone +31 (06) 2428 1190
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Floor Manager High-end